Frequently Asked Questions

Ordering & Delivery

Easy! Just email us at info@daspretzelhaus.com to request a tasting and pricing. We’ll walk you through setup and get you ordering quickly.

Once you’re set up, you’ll use our online portal (MountainStream) to place all future orders.

Need help? You can also:

  • Email: orders@daspretzelhaus.com
  • Text: (703) 462-4282

Orders must be placed by 1 PM, two days before your delivery day.

  • Monday delivery → Order by Saturday 1 PM
  • Tuesday → Order by Sunday 1 PM
  • Wednesday → Order by Monday 1 PM
  • Thursday → Order by Tuesday 1 PM
  • Friday → Order by Wednesday 1 PM

We do not deliver on Saturdays or Sundays.

Missed the deadline? Email us — we’ll do our best to help

ay through Friday, between 1 PM and 5 PM.

Have a timing request? Let us know when ordering.

We deliver throughout the DMV region (DC, Maryland, Northern Virginia). Delivery frequency depends on your zip code

Minimums typically range from $120–$150, depending on delivery zone.

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Yes — if you miss a deadline or need a last-minute delivery, we may be able to help.

Emergency orders may include a $40–$50 fee depending on timing and distance.

Product Info & Storage

We use unbleached, unbromated flour, and no preservatives, conditioners, or shelf enhancers. Everything is made fresh in small batches.

Yes — our pretzels are made with simple, clean ingredients:

Flour, water, yeast, salt.

No dairy, no eggs, no GMOs.

  • 10 days refrigerated (sealed in delivery bags)
  • Up to 6 weeks frozen (in a commercial freezer)

Freeze within 24 hours of delivery if not serving immediately. Use airtight containers or commercial freezer bags.

  1. Lightly brush with butter or water
  2. Place on a baking sheet in a cold oven
  3. Set oven to 350°F
  4. Heat for 3–5 minutes
  5. Add salt or serve with one of our house-made sauces

Yes — just send us an email at info@daspretzelhaus.com and we’ll provide anything you need.

Absolutely. Just reach out to info@daspretzelhaus.com with your event details and we’ll follow up quickly.

Any Unanswered Questions?

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